Return Policy

Return Policy of Essence Beauty Limited:

At Essence Beauty Limited, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer the following return policy:

1. All returns must be made within 7 days of receiving the product.

2. To initiate a return, please contact our customer service team and provide your order number, the reason for the return, and any relevant photos or documentation.

3. The product must be in its original condition, unused, and with all original packaging and tags.

4. For damaged or defective products, Essence Beauty Limited will provide a  replacement.

5. For returns due to a change of mind or incorrect purchase, Essence Beauty Limited will offer a store credit or exchange, but the customer is responsible for any shipping and handling fees.

6. Essence Beauty Limited reserves the right to refuse returns that do not meet the above criteria.

7. Please note that custom and special order items are final sale and cannot be returned or exchanged.

If you have any questions or concerns about our return policy, please contact our customer service team. We’re here to help!